Client Terms & Conditions
Last updated: 29 August 2026
These Client Terms & Conditions apply to services provided by Skylarc.
A proposal, quotation, scope of work or other written project agreement issued by Skylarc, together with these Terms, forms the agreement between Skylarc and the client.
By approving a proposal or quotation, instructing Skylarc to commence work, or paying a deposit or invoice associated with a project, the client accepts these Terms.
1. Scope of Work
The services, deliverables, timing and fees for each project will be outlined in the relevant proposal, quotation or scope of work.
Work requested outside the agreed scope may be treated as additional work and quoted or charged separately.
Skylarc will advise the client before undertaking material additional work that will incur additional charges.
2. Quotes and Pricing
Unless otherwise stated, quotations are valid for 30 days from the date of issue.
All prices are in Australian dollars.
GST will be added where applicable.
Third-party costs such as printing, photography, stock assets, fonts, software, hosting, domains, plugins, advertising spend or specialist services are not included unless specifically stated.
3. Deposits and Commencement
Skylarc may require a deposit before commencing a project.
Where a deposit is specified, work will generally commence after payment has been received unless otherwise agreed.
The deposit contributes toward the work performed and reserves time within Skylarc's project schedule.
4. Payment
Invoices must be paid within the payment period specified on the invoice, quotation or proposal.
If an invoice becomes overdue, Skylarc may pause work after providing reasonable notice to the client.
Any resulting impact on the project schedule will be communicated to the client.
Final deliverables, editable source files and transfer of agreed intellectual property rights may be withheld until outstanding project invoices have been paid in full.
5. Revisions
The number of revision rounds included in a project will be stated in the proposal or quotation.
A revision means reasonable changes to an existing concept or deliverable.
Substantial changes in direction, additional concepts, new deliverables or work outside the agreed scope are not considered revisions and may incur additional fees.
Skylarc will notify the client before undertaking additional work that will incur additional charges.
6. Changes to Scope
If the client requests a significant change to the agreed scope, Skylarc may provide a revised quotation, variation or estimate.
Material additional work will not proceed until the client has approved the associated additional cost.
7. Client Responsibilities
The client agrees to provide information, content, feedback, approvals and other materials reasonably required to complete the project.
The client is responsible for ensuring that information and materials supplied to Skylarc are accurate and that the client has the necessary rights and permissions to use them.
Skylarc is not responsible for delays caused by late feedback, approvals, content or other materials from the client.
Where a client delay materially affects the agreed schedule, Skylarc may reschedule the remaining work according to availability.
8. Project Inactivity
If a project becomes inactive for more than 30 days because required information, feedback or approval has not been provided by the client, Skylarc may place the project on hold after contacting the client.
Resumption may be subject to Skylarc's availability and a revised project schedule.
9. Cancellation
Either party may cancel a project by providing written notice.
If a project is cancelled after work has commenced, the client is responsible for payment for work reasonably completed and any approved third-party costs incurred up to the cancellation date.
Amounts already paid will be taken into account when calculating any remaining amount payable.
10. Intellectual Property
Unless otherwise specified in the proposal, once all invoices relating to the relevant work have been paid in full, the client receives the agreed rights to the final approved deliverables created specifically for the client.
Working files, preliminary concepts, unused concepts, drafts, development materials, processes, templates, tools and materials not included as final deliverables remain the property of Skylarc unless otherwise agreed in writing.
Any intellectual property owned by Skylarc before the project remains the property of Skylarc.
11. Source and Working Files
Editable or native working files are only included where specifically stated as a project deliverable.
Skylarc is not required to provide internal working files, unused concepts or development files unless agreed in writing.
12. Third-Party Intellectual Property
Projects may incorporate third-party assets including fonts, stock photography, illustrations, templates, plugins, software or other licensed material.
These assets remain subject to the licence terms of their respective owners.
Where required, the client may need to purchase or maintain its own licence.
Skylarc cannot transfer ownership of intellectual property belonging to a third party.
13. Contractors and Service Providers
Skylarc may engage suitably qualified contractors, freelancers, specialists or third-party service providers where reasonably required to assist in delivering a project.
Skylarc remains responsible for managing the services provided to the client under the agreed project scope.
Relevant project information and materials may be shared with those providers where reasonably necessary to perform the services.
Skylarc will take reasonable steps to ensure confidential information shared with contractors is handled appropriately.
14. Portfolio Rights
Unless otherwise agreed in writing, Skylarc may display completed and publicly released work in its portfolio, website, social media, presentations, award submissions and other promotional materials for the purpose of demonstrating its work and experience.
Skylarc will not intentionally publish confidential client information.
Clients should notify Skylarc in writing if a project is confidential or subject to an embargo.
15. Client-Supplied Materials
The client warrants that it has the necessary rights and permissions to provide and use any logos, trademarks, photography, images, text, data or other materials supplied to Skylarc.
The client remains responsible for the legality, accuracy and rights associated with client-supplied content.
16. Proofing and Approval
Skylarc will provide reasonable opportunities for the client to review work before final production, publication or release.
The client is responsible for checking and approving final content, including spelling, names, contact details, pricing, dates, factual information and client-supplied information.
Once final approval has been provided, additional work required to correct approved information may incur additional charges.
17. Printing and Production
Colours displayed digitally may vary from printed output due to differences in screens, printing processes, materials, finishes and colour reproduction methods.
Where Skylarc coordinates third-party printing or production, the work may also be subject to the supplier's production tolerances and terms.
18. Websites and Digital Services
Where Skylarc provides website design, development or digital services, functionality may depend on third-party platforms, browsers, hosting providers, plugins, APIs and software.
Skylarc will take reasonable care in delivering the agreed services but cannot guarantee that third-party systems will remain permanently available, compatible or unchanged.
Unless ongoing maintenance is included in the agreed services, responsibility for maintaining a website or digital product following completion rests with the client.
19. Third-Party Services
Skylarc may recommend or use third-party services where appropriate.
Third-party providers operate independently and may have their own fees, licences, terms and privacy policies.
Skylarc is not responsible for changes, outages or actions of third-party providers outside Skylarc's reasonable control.
20. Confidentiality
Skylarc and the client agree to take reasonable steps to protect confidential information received from the other party.
Confidential information will not be disclosed except where reasonably necessary to perform the project, where permission has been provided, or where disclosure is required by law.
21. Results and Performance
Skylarc provides branding, design, marketing, digital and related creative services intended to support client objectives.
Unless specifically agreed in writing, Skylarc does not guarantee particular commercial results, including sales, enquiries, leads, conversion rates, search rankings, audience growth or revenue.
22. Limitation of Liability
Skylarc will provide its services with reasonable care and skill.
To the maximum extent permitted by law, Skylarc is not responsible for indirect or consequential loss arising from circumstances outside its reasonable control.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
23. Force Majeure
Neither party will be responsible for failure or delay caused by circumstances outside its reasonable control.
If such circumstances materially affect a project, Skylarc and the client will work reasonably to revise the schedule or determine how the project should proceed.
24. Disputes
If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith discussion.
If the dispute cannot be resolved directly, either party may seek mediation or other available legal remedies.
25. Governing Law
These Terms are governed by the laws of Queensland, Australia.
26. Changes to These Terms
The version of these Terms accepted in connection with a project will apply to that project unless changes are agreed between Skylarc and the client in writing.
Contact
Questions regarding these Client Terms & Conditions can be directed to Skylarc using the contact details provided on our website or project documentation.
Last updated: 29 August 2026
These Client Terms & Conditions apply to services provided by Skylarc.
A proposal, quotation, scope of work or other written project agreement issued by Skylarc, together with these Terms, forms the agreement between Skylarc and the client.
By approving a proposal or quotation, instructing Skylarc to commence work, or paying a deposit or invoice associated with a project, the client accepts these Terms.
1. Scope of Work
The services, deliverables, timing and fees for each project will be outlined in the relevant proposal, quotation or scope of work.
Work requested outside the agreed scope may be treated as additional work and quoted or charged separately.
Skylarc will advise the client before undertaking material additional work that will incur additional charges.
2. Quotes and Pricing
Unless otherwise stated, quotations are valid for 30 days from the date of issue.
All prices are in Australian dollars.
GST will be added where applicable.
Third-party costs such as printing, photography, stock assets, fonts, software, hosting, domains, plugins, advertising spend or specialist services are not included unless specifically stated.
3. Deposits and Commencement
Skylarc may require a deposit before commencing a project.
Where a deposit is specified, work will generally commence after payment has been received unless otherwise agreed.
The deposit contributes toward the work performed and reserves time within Skylarc's project schedule.
4. Payment
Invoices must be paid within the payment period specified on the invoice, quotation or proposal.
If an invoice becomes overdue, Skylarc may pause work after providing reasonable notice to the client.
Any resulting impact on the project schedule will be communicated to the client.
Final deliverables, editable source files and transfer of agreed intellectual property rights may be withheld until outstanding project invoices have been paid in full.
5. Revisions
The number of revision rounds included in a project will be stated in the proposal or quotation.
A revision means reasonable changes to an existing concept or deliverable.
Substantial changes in direction, additional concepts, new deliverables or work outside the agreed scope are not considered revisions and may incur additional fees.
Skylarc will notify the client before undertaking additional work that will incur additional charges.
6. Changes to Scope
If the client requests a significant change to the agreed scope, Skylarc may provide a revised quotation, variation or estimate.
Material additional work will not proceed until the client has approved the associated additional cost.
7. Client Responsibilities
The client agrees to provide information, content, feedback, approvals and other materials reasonably required to complete the project.
The client is responsible for ensuring that information and materials supplied to Skylarc are accurate and that the client has the necessary rights and permissions to use them.
Skylarc is not responsible for delays caused by late feedback, approvals, content or other materials from the client.
Where a client delay materially affects the agreed schedule, Skylarc may reschedule the remaining work according to availability.
8. Project Inactivity
If a project becomes inactive for more than 30 days because required information, feedback or approval has not been provided by the client, Skylarc may place the project on hold after contacting the client.
Resumption may be subject to Skylarc's availability and a revised project schedule.
9. Cancellation
Either party may cancel a project by providing written notice.
If a project is cancelled after work has commenced, the client is responsible for payment for work reasonably completed and any approved third-party costs incurred up to the cancellation date.
Amounts already paid will be taken into account when calculating any remaining amount payable.
10. Intellectual Property
Unless otherwise specified in the proposal, once all invoices relating to the relevant work have been paid in full, the client receives the agreed rights to the final approved deliverables created specifically for the client.
Working files, preliminary concepts, unused concepts, drafts, development materials, processes, templates, tools and materials not included as final deliverables remain the property of Skylarc unless otherwise agreed in writing.
Any intellectual property owned by Skylarc before the project remains the property of Skylarc.
11. Source and Working Files
Editable or native working files are only included where specifically stated as a project deliverable.
Skylarc is not required to provide internal working files, unused concepts or development files unless agreed in writing.
12. Third-Party Intellectual Property
Projects may incorporate third-party assets including fonts, stock photography, illustrations, templates, plugins, software or other licensed material.
These assets remain subject to the licence terms of their respective owners.
Where required, the client may need to purchase or maintain its own licence.
Skylarc cannot transfer ownership of intellectual property belonging to a third party.
13. Contractors and Service Providers
Skylarc may engage suitably qualified contractors, freelancers, specialists or third-party service providers where reasonably required to assist in delivering a project.
Skylarc remains responsible for managing the services provided to the client under the agreed project scope.
Relevant project information and materials may be shared with those providers where reasonably necessary to perform the services.
Skylarc will take reasonable steps to ensure confidential information shared with contractors is handled appropriately.
14. Portfolio Rights
Unless otherwise agreed in writing, Skylarc may display completed and publicly released work in its portfolio, website, social media, presentations, award submissions and other promotional materials for the purpose of demonstrating its work and experience.
Skylarc will not intentionally publish confidential client information.
Clients should notify Skylarc in writing if a project is confidential or subject to an embargo.
15. Client-Supplied Materials
The client warrants that it has the necessary rights and permissions to provide and use any logos, trademarks, photography, images, text, data or other materials supplied to Skylarc.
The client remains responsible for the legality, accuracy and rights associated with client-supplied content.
16. Proofing and Approval
Skylarc will provide reasonable opportunities for the client to review work before final production, publication or release.
The client is responsible for checking and approving final content, including spelling, names, contact details, pricing, dates, factual information and client-supplied information.
Once final approval has been provided, additional work required to correct approved information may incur additional charges.
17. Printing and Production
Colours displayed digitally may vary from printed output due to differences in screens, printing processes, materials, finishes and colour reproduction methods.
Where Skylarc coordinates third-party printing or production, the work may also be subject to the supplier's production tolerances and terms.
18. Websites and Digital Services
Where Skylarc provides website design, development or digital services, functionality may depend on third-party platforms, browsers, hosting providers, plugins, APIs and software.
Skylarc will take reasonable care in delivering the agreed services but cannot guarantee that third-party systems will remain permanently available, compatible or unchanged.
Unless ongoing maintenance is included in the agreed services, responsibility for maintaining a website or digital product following completion rests with the client.
19. Third-Party Services
Skylarc may recommend or use third-party services where appropriate.
Third-party providers operate independently and may have their own fees, licences, terms and privacy policies.
Skylarc is not responsible for changes, outages or actions of third-party providers outside Skylarc's reasonable control.
20. Confidentiality
Skylarc and the client agree to take reasonable steps to protect confidential information received from the other party.
Confidential information will not be disclosed except where reasonably necessary to perform the project, where permission has been provided, or where disclosure is required by law.
21. Results and Performance
Skylarc provides branding, design, marketing, digital and related creative services intended to support client objectives.
Unless specifically agreed in writing, Skylarc does not guarantee particular commercial results, including sales, enquiries, leads, conversion rates, search rankings, audience growth or revenue.
22. Limitation of Liability
Skylarc will provide its services with reasonable care and skill.
To the maximum extent permitted by law, Skylarc is not responsible for indirect or consequential loss arising from circumstances outside its reasonable control.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
23. Force Majeure
Neither party will be responsible for failure or delay caused by circumstances outside its reasonable control.
If such circumstances materially affect a project, Skylarc and the client will work reasonably to revise the schedule or determine how the project should proceed.
24. Disputes
If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith discussion.
If the dispute cannot be resolved directly, either party may seek mediation or other available legal remedies.
25. Governing Law
These Terms are governed by the laws of Queensland, Australia.
26. Changes to These Terms
The version of these Terms accepted in connection with a project will apply to that project unless changes are agreed between Skylarc and the client in writing.
Contact
Questions regarding these Client Terms & Conditions can be directed to Skylarc using the contact details provided on our website or project documentation.